Services Coordinator

Service · Greater Melbourne Area, Victoria
Department Service
Employment Type Full Time - EOR
Minimum Experience Mid-level

Now is the time to become an Avidbotter!

Avidbots is a leading-edge robotics company with the vision to bring robots into everyday life with the intention of expanding human potential. Our ground-breaking product, the Neo 2 autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Because of our continued successes, we are in major growth mode to add to our award-winning employee culture.  Headquartered in Kitchener, ON, Canada, Avidbots offers comprehensive service and support to customers in 5 continents. 


 How you will make a difference

  • Support our Customer Success & Sales Team members in Australia
  • Own inventory management, shipments, & logistics for our Melbourne operation
  • Responsible for managing trip bookings and expense reports per company travel and expense policies
  • Schedule deployments, service calls, and other customer-facing events
  • Create and maintain customer records within internal systems
  • Provide reporting for all Customer Care teams
  • Gather and document customer feedback to communicate to the appropriate internal stakeholders such as: Product, Quality, Support/Service/CPG/RA, Sales/Marketing
  • Support our Customer Success mission with client situations (escalation/resolution) involving Avidbots teams such as: Shipping, Product, Production, QA, Remote Assistance, AppEng,         Web Team, Software, Engineering, Service, Tech Support, and Sales
  • Train customers on the Avidbots Command Center website
  • Monitor Customer Health by reviewing cleaning reports and follow up with customers to ensure customer is adopting the product
  • Assist with Site Fit Assessments to ensure the requirements are met
  • Manage and maintain customer and partner-facing training materials which include:
    • User Manuals
    • Procedures and instructional documents
    • Videos
    • Support website
  • This role will be 95% based in our office with some possible regional travel to customer sites for deployments and training, this could occur outside standard work hours


We are looking for a strong administrative professional that is talented working with customers and has experience in the supply chain profession (material management, shipping/receiving, inventory, purchasing, etc.).

 

You are:

  • Diligent, efficient, and have a strong sense of urgency
  • Able to prioritize multiple tasks
  • Detail orientetd - so much so  you caught that typo!
  • Able to work independently and as part of a cross-functional team
  • A relationship builder with internal and external partners
  • Someone who thrives in a dynamic environment


Our Customer Care Coordinators are a critical part of our process and our customers’ successes!  These Professionals have a tremendous impact on the sustainability and continued growth of Avidbots. 


Minimum qualifications

  •       1+ years experience as an administrative professional
  •       1+ years experience in a supply chain environment performing any of the following: material management, shipping/receiving, inventory, or purchasing
  •       Ability to travel regionally, when needed
  •       Ability to work unusual hours as customers require
  •       Holds a valid driver’s license
  •       Successfully complete pre-employment onboarding requirements that may include: criminal/civil background checks and motor vehicle records search

 

Preferred qualifications and key skills

  •       Customer service experience
  •       Experience developing successful professional relationships
  •       Multilingual
  •       Holds a valid passport


***Applicants must be currently authorized to work in Australia for any employer

 

 

Avidbots is proud to be an equal opportunity employer.  We are committed to compliance with all fair employment practices and each qualified applicant will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

By valuing diversity, Avidbots promotes a genuinely inclusive professional atmosphere to offer superior solutions for our clients.  Our professionals are highly valued and work in an environment that promotes engagement, safety, healthy living, and superior efficiency.

 

#INDAV

Thank You

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  • Location
    Greater Melbourne Area, Victoria
  • Department
    Service
  • Employment Type
    Full Time - EOR
  • Minimum Experience
    Mid-level