Traveling Service Technician - Robotics

Service · Atlanta Metro Area, Georgia
Department Service
Employment Type Full-Time
Minimum Experience Mid-level

Now is the time to become an Avidbotter!

Avidbots is a leading edge robotics company with the vision to bring robots into everyday life with the intention of  expanding human potential. Our ground-breaking product, the Neo 2 autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Because of our continued successes, we are in major growth mode to add to our award winning employee culture.  Headquartered in Kitchener, ON, Canada, Avidbots offers comprehensive service and support to customers in 5 continents.


How you will make a difference

  • Provide outstanding customer and equipment support, from the depot and on-site.
  • Build positive relationships with customers in-person and communicate well by means of email and phone conversations.
  • Diagnose issues or technical problems that can include electrical, mechanical, and software related service issues.
  • Seek to understand customer questions or concerns and make appropriate recommendations.
  • Support Avidbots product demonstrations, deployments, and customer training across North America (high travel requirement).
  • Support robot operations remotely in our web-based monitoring software.
  • Present training materials to customers and teach them to use all aspects of the robot.
  • Document customer feedback, findings in the field, and work order details.


We are looking for an enthusiastic Field Service Technician that enjoys troubleshooting and solving electrical and mechanical issues along with having a basic understanding of how different robotic parts are put together in order to function at full capacity. This talented professional has a high level of technical competency and enjoys traveling on a regular basis to service and support local and nationwide clients. The chosen candidate also strives to build strong professional relationships and teach customer staff how to properly manage equipment so the bots can run at maximum productivity.


Our Service Technicians are critical to our continued success and have a tremendous impact on the sustainability of Avidbots.


Minimum qualifications

  • Diploma, degree, or 2+ years of experience in robotics or in an associated field such as electronics or mechanics
  • 2+ years of working experience troubleshooting, testing, repairing, and servicing technical equipment
  • Hold a valid driver’s license
  • Travel within North America on a regular basis (75%+)
  • Ability to lift 35-70 lbs on a regular basis 
  • Successfully complete pre-employment onboarding requirements that may include: criminal/civil background checks and motor vehicle records search


Preferred qualifications and key skills

  • Successful experience in a customer-facing role: assisting, training, relationship building, etc
  • Exceptional manual dexterity and high attention to detail
  • Comfortable and experienced with fault-finding by reading schematics and wiring diagrams
  • Ability to work flexible shifts and adapt to changing work schedules
  • Driven individual, passionate about robotics, and works well as part of a small support team
  • Experience working with electronics or electro-mechanical devices
  • Experience servicing floor cleaning equipment
  • Experience working with computers and software tools (Linux experience ideal)
  • Experience towing small to medium trailers
  • Hold a valid passport


***Applicants must be currently authorized to work in the United States for any employer


Avidbots is proud to be an equal opportunity employer.  We are committed to compliance with all fair employment practices and each qualified applicant will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

By valuing diversity, Avidbots promotes a genuinely inclusive professional atmosphere to offer superior solutions for our clients.  Our professionals are highly valued and work in an environment that promotes engagement, safety, healthy living, and superior efficiency.


#INDAV

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  • Location
    Atlanta Metro Area, Georgia
  • Department
    Service
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level